By Laura Seargeant Richardson, Med City News | September 26, 2019 These six components of customer experience serve as the foundation and lens through which providers need to audit and address patient experience. "A superior customer experience doesn’t just strengthen patient engagement — it also correlates to 50 percent higher hospital [...]
By Paddy Padmanabhan, MobiHealthNews | August 2, 2019 Healthcare chatbots can address some of the most pressing challenges for healthcare providers today. However, the benefits come with some downsides. Paddy Padmanabhan is founder and CEO of Damo Consulting, a growth strategy and digital transformation advisory firm that works with healthcare [...]
By Mackenzie Garrity, Becker's Hospital Review | June 18th, 2019 The healthcare landscape is becoming more digital. Transitions to virtual and digital care are not just because technology is advancing but also to accommodate for the rapidly changing workforce among nurses and other hospital staff. Beth Cloyd, RN, is the [...]
By Kulmeet Singh, Fierce Healthcare | May 22, 2019 When it comes to building technology to improve the patient experience, many people think of wayfinding applications or other mobile tools. Those are useful, but there is also a major revolution going on in communications between doctors, hospitals, clinics, medical device [...]
By Tony Abraham, Healthcare DIVE | May 16, 2019 Dive Brief: Health plans have been quick to embrace virtual care, but a new survey from America's Health Insurance Plans shows most patients aren't showing the same enthusiasm for the technology in a clinical setting. Commercial, managed Medicaid and Medicare Advantage [...]
By Sara Heath, Patient EngagementHIT | August 28, 2018 As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is easy to get [...]
